Shipping Policy

SHIPPING + PROCESSING

Thank you for shopping with DiaperBagCo! We are a small, family-owned business, and every order truly means so much to us.

Ready-to-ship items: Orders are typically processed and shipped within 2–5 business days. Processing time does not include weekends, holidays, or carrier transit time.

Custom + personalized items: Because these products are handmade specifically for you, please allow approximately 7–14 business days for your order to be completed before shipping. Turnaround times may vary depending on the product and current order volume.

Once your order ships, you will receive an email with tracking information.

Shipping Delays: Once a package has been accepted by the shipping carrier, delivery times are outside of our control. DiaperBagCo is not responsible for carrier delays, weather delays, or other shipping disruptions.

Incorrect Addresses: Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing or has shipped.

Lost or Stolen Packages: If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier first. DiaperBagCo is not responsible for packages that are lost or stolen after being marked as delivered.

Local Pickup: Lake Havasu City customers may select local pickup at checkout when available. You will be notified when your order is ready for pickup. Please wait until you receive your pickup notification before arriving.

---

Return + Exchange Policy

We want you to love your DiaperBagCo purchase! Because we are a small business with limited inventory, please review the following policy before placing your order.

Returns: We accept returns of eligible, unworn items within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition with tags attached.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with your order.

Original shipping charges are non-refundable.

Exchanges: Due to limited inventory, we cannot guarantee that another size or style will be available. If you need a different size, please contact us as soon as possible and we will do our best to accommodate you.

Custom + Personalized Items: All custom and personalized products are FINAL SALE. Because these products are made specifically for you, they cannot be returned or exchanged.

Please carefully review all names, spelling, colors, fonts, sizes, and other customization details before approving your order or mock-up. Once a custom order has been approved and production has started, changes cannot be guaranteed.

Sale + Clearance Items: All sale, clearance, and final-sale merchandise is FINAL SALE and cannot be returned or exchanged.

Damaged or Incorrect Orders: If your item arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the issue. We will work with you to make it right.

---

Frequently Asked Questions

Where is DiaperBagCo located?

We are a small, family-owned business located in Lake Havasu City, Arizona!

Do you offer local pickup?

Yes! Lake Havasu City customers can select local pickup at checkout when available. We will notify you when your order is ready.

How long will my order take to ship?

Ready-to-ship orders are typically processed within 2–5 business days. Custom and personalized products may take approximately 7–14 business days depending on the item and current order volume.

How do I know when my order has shipped?

You'll receive a shipping confirmation email with tracking information once your order is on its way.

What sizes do you carry?

Sizing varies by product. Available sizes will be shown directly on each product listing. If a size is unavailable, it may be sold out.

Will sold-out items be restocked?

Some products may be restocked, while others are limited releases and may not return. Follow us on social media for restock announcements and upcoming drops!

How does your bamboo clothing fit?

Our bamboo apparel is designed to be soft, stretchy, and comfortable. We recommend checking the sizing information on the individual product listing when choosing your child's size.

How should I wash bamboo clothing?

For best results, wash bamboo apparel inside out in cold water on a gentle cycle with similar colors. Avoid bleach and fabric softeners. Lay flat or hang to dry when possible, or tumble dry on low.

Do you make your custom products?

Yes! Our custom products are made by us. Because each personalized item is made specifically for you, slight variations may occur and make each piece unique.

Can I see a mock-up before you make my custom order?

For applicable personalized products, we can provide a mock-up for approval before production. Please carefully check spelling, colors, fonts, and other details when approving your design.

Can I change my custom order after approving the design?

Once you approve your design and we begin production, we cannot guarantee that changes can be made. Please review your mock-up carefully before approval.

Can custom products be returned?

No. All personalized and custom-made products are final sale unless they arrive damaged or we made an error with your order.

What if I entered the wrong shipping address?

Contact us as soon as possible. If your order has not shipped yet, we will do our best to update it. Once an order has shipped, we cannot guarantee that the carrier will be able to redirect it.

What if my package says delivered but I don't have it?

First, check around your property, with household members or neighbors, and contact the shipping carrier. Sometimes packages are scanned as delivered shortly before they actually arrive. Unfortunately, we cannot be responsible for packages that have been lost or stolen after being marked as delivered.

Can I cancel my order?

Contact us as soon as possible if you need to cancel. Ready-to-ship orders may be canceled if they have not yet been processed or shipped. Custom orders cannot be canceled once production has started.

How can I contact DiaperBagCo?

If you have a question about an order, product, sizing, or customization, please reach out through our website's contact form or send us a message on social media. Please include your order number when contacting us about an existing order.

Do you release new products?

Yes! We regularly release new prints, apparel, and custom products. Some releases are available in limited quantities, so once they're gone, they may not come back.